Welcome to the MySweetSmile Help Centre

Teeth Whitening Powder 🦷

We've put together some of our most commonly asked questions about our Teeth Whitening Powder

Our Teeth Whitening Powder works by gently dissolving and removing stains from the tooth's enamel surface, to reveal whiter, brighter, and cleaner teeth from the very first treatment.

The MySweetSmile Teeth Whitening Powder can remove all types of stains. Some common ones are those caused by tea, coffee, wine, and tobacco/nicotine.

1. Lightly dampen your toothbrush.

2. Dip your toothbrush head into the powder, ensuring all bristles are evenly coated.

3. Brush for 4 minutes, allowing each quarter of your mouth 1 minute of brushing. Avoid your gums.

4. Rinse your mouth and follow by brushing with your regular toothpaste.

We recommend using the MySweetSmile Powder 1-2 times a week to remove stubborn stains and prevent the build-up of new stains, from daily consumption of super-stainers like tea, coffee, wine & nicotine.

The MySweetSmile Teeth Whitening Powder contains Spearmint Oil for a slight minty taste, that'll leave you with fresh breath all day.

Each tub of Teeth Whitening Powder will last up to 4 months.

However, if it's your first time using the Teeth Whitening Powder you'll need to complete a 14-day course, which means your first tub will last for up to 2.5 months.

Not at all, our Teeth Whitening Powder has been formulated with a special ingredient called Strontium Chloride Hexahydrate, which was specifically added for its ability to prevent pain or sensitivity.

It works by safely forming a protective barrier over nerve endings in the teeth to ensure zero pain or sensitivity, before or after treatments.

Calcium Carbonate, Pentasodium Triphosphate, Menthol, Sodium Lauryl Sulfate, Sodium Saccharin, Mentha Viridis Leaf Oil, Allantoin, Strontium Chloride Hexahydrate.

Check out this blog post for an in-depth analysis of each ingredient!

General Questions ❓

Whilst our Teeth Whitening Powder is 100% safe to use with caps, crowns, bridges, or dentures. It will not whiten them, since the Powder has been formulated with ingredients that specifically meet the needs of natural teeth only.

We don't recommend using our products with a fixed brace. Please wait until your braces are removed before using. Use with a removable brace is 100% fine.

Though our Teeth Whitening Powder is safe for use when pregnant or breastfeeding, we understand every pregnancy is different and therefore recommend approval of our ingredients list (below) from your midwife or doctor. 

Ingredients: Calcium Carbonate, Pentasodium Triphosphate, Menthol, Sodium Lauryl Sulfate, Sodium Saccharin, Mentha Viridis Leaf Oil, Allantoin, Strontium Chloride Hexahydrate.

For hygiene reasons we recommend keeping your MySweetSmile Teeth Whitening Powder to yourself.

We don't recommend our Teeth Whitening Powder be used by children under 12.

Children aged 12 and above are able to use the Teeth Whitening Powder but we advise this be done infrequently and under parental supervision.

Please seek medical advice prior to using if you're pregnant, having serious gum problems or have recently had an oral operation.

Our Teeth Whitening Powder should not be used if you are suffering from any existing dental concerns such as ulcers, exposed gums, or gum disease.

The MySweetSmile Teeth Whitening Powder is not a substitute for regular dental care.

We understand the benefits of fluoride in dental care, however, we have decided to provide fluoride free alternatives.

All of our products are vegan, and are never tested on animals, in accordance with UK/EU regulations.

Delivery & Returns 🚚

Orders placed before 2pm on Monday to Friday will be dispatched the same working day.

Orders placed on Saturday & Sunday will be dispatched on the next-working day (Monday).

Once your order has been dispatched you'll receive an email from us which will contain your tracking information. You can follow the link in this email to view live updates on the whereabouts of your order.

MySweetSmile are a UK company, and all orders are dispatched from our warehouse in the South-West of England.

Yes of course, your parcel will be delivered to the address provided at the time of purchase. If you’re not home at the time of delivery, your parcel will be redirected to your local post office for counter collection.

Please contact help@mysweetsmile.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received.

We have a very fast turn around of orders in our warehouse, to ensure a quick delivery. This means we cannot guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact help@mysweetsmile.com with the subject line ‘cancel’, along with your order details as soon as possible.

If your order has already been dispatched, upon receiving your item you can send it back to us for a refund on the item.

Am I eligible for a return?

We hope that you will be delighted with your MySweetSmile purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened. 

We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.

To be able to return a product, you must provide a valid proof of purchase from MySweetSmile.com

Returns Process
Email photos of the products you are returning to returns@mysweetsmile.com

Once approved, you will be given the address to send your parcel to. Please ensure your returns parcel is well packaged and meets all the conditions outlined below.

Please mark 'Returned Items' clearly on the outer packaging of your parcel.

Use an insured and fully tracked delivery service to ensure your parcel reaches us safely.

Once you've posted your return, send a follow-up email with your tracking information to returns@mysweetsmile.com. This will allow us to begin preparing your refund.

Returns Terms & Guidelines

All return items must be unused, unopened, and complete with original plastic wrapping. We are not responsible for the return shipping costs of the items. Please make sure all return items are well packaged, so as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit. Please make sure that the returns form has been approved - without approval it may result in your return not being processed.

Billing & Payments 💳

We accept the following payment methods: Visa, MasterCard, AMEX, PayPal, Apple Pay, and Google Pay.

Yes you can. We offer multiple buy now pay later options at checkout including Clearpay, Klarna, and Laybuy.

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. There are a number of reasons why your payment may not be accepted. 

2000: DO NOT HONOUR - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline. 

2007: NO ACCOUNT – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank. 

2010: CARD ISSUER DECLINED CVV - The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

2015: TRANSACTION NOT ALLOWED - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

If your code is not showing above, please click here to view other potential errors.

Did We Answer Your Question?

If you couldn't find an answer to your question, then our friendly, UK based, Customer Experience Team are always on hand to help. Tap here to contact us.