Selecting Your Safe Place

With your parcel dispatched and en-route to you, it's a good idea to select your safe place. This will help your Hermes driver know where to deliver your MySweetSmile parcel, in case you're not at home.

Get Started ⬇️

  1. Head to the App Store or Google Play Store on your smartphone and download the 'Hermes Parcels' app (links below).

  2. Log in or create an account with Hermes, and sign in to the app. Head to the 'more' section in the bottom right hand corner. Then select 'My places'.

  3. Select 'Home' then input and save your address. Next, choose a safe place from one of the six available options. After this you can add a 'safe place note' and even take a photo of your safe place.

  4. You can also select your preferred neighbours. Tick neighbours you're happy for the parcel to be delivered to, and cross the ones you'd rather not have your parcel delivered to.

  5. Hit 'Save' and you're done! This information will be presented to your courier when they attempt to deliver your parcel. You can edit these options at any time.

Prefer a Video Tutorial? 📽

Hermes have got you covered, tap the link to watch this YouTube video explaining the process 👉 Tap Here

Download the Hermes App 📲

Have you got an iPhone or iPad? Tap here to download the app

Using an Android device? Tap here to download the app