Delivery Information

Please see delivery information for the United Kingdom below.

Tracked Standard Delivery

  • Delivered in 2-3 working days.

  • £2.99 or free on orders over £25.

Express Delivery

  • Our fastest delivery option. Delivered in 1-2 working days, fully tracked.

  • £4.99 on all orders.

Frequently Asked Questions

We’ve put together some of the most commonly asked questions we get regarding delivery of MySweetSmile orders. 

How long will my order take to be dispatched?

  • Orders placed before 2pm on Monday to Friday will be dispatched the same working day.

  • Orders placed on Saturday & Sunday will be dispatched on the next-working day (Monday).

Can I track my order?

Once your order has been dispatched you'll receive an email from us which will contain your tracking information. You can follow the link in this email to view live updates on the whereabouts of your order.

Where will my order be dispatched from?

All orders are dispatched from our warehouse in the South West of England.

Will my order be delivered to my address?

Yes of course, your parcel will be delivered to the address provided at the time of purchase. If you’re not home at the time of delivery, your parcel will be redirected to your local post office for counter collection.

Can I edit or cancel my order after I've placed it?

We have a very fast turn around of orders in our warehouse, to ensure a quick delivery. This means we cannot guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact help@mysweetsmile.com with the subject line ‘cancel’, along with your order details as soon as possible.

If your order has already been dispatched, upon receiving your item you can send it back to us for a refund on the item.

What happens if I enter the wrong address at checkout?

Please contact help@mysweetsmile.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received.

Not The Answers You Need?

We’ve got you covered. Simply get in touch, and a UK based Customer Experience team member will respond within 48 hours. Tap here to contact us.