Returns

 

Am I eligible for a return?

We hope that you will be delighted with your MySweetSmile purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened. 

We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.

To be able to return a product, you must provide a valid proof of purchase from MySweetSmile.com


What is the return process?

  • Email photos of the products you are returning to returns@mysweetsmile.com

  • Once approved, you will be given the address to send your parcel to. Please ensure your returns parcel is well packaged and meets all the conditions outlined below.

  • Please mark 'Returned Items' clearly on the outer packaging of your parcel.

  • Use an insured and fully tracked delivery service to ensure your parcel reaches us safely.

  • Once you've posted your return, send a follow-up email with your tracking information to returns@mysweetsmile.com. This will allow us to begin preparing your refund.

Returns Terms & Guidelines

  • All return items must be unused, unopened, and complete with original plastic wrapping.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all return items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.