Delivery Information
At MySweetSmile, we’re committed to delivering not just results, but a seamless experience from checkout to doorstep.
Select your region below to explore delivery options tailored to your location, including estimated timelines, full tracking, and complimentary upgrades where available.
Where Are You Shopping From? 🌍
Standard Tracked Delivery – £2.95 (Free on Orders Over £20)
Secure, fully tracked delivery arriving in 2 days. You will receive a tracking link via email to follow your parcel’s journey from dispatch to your door.
Next-Day Delivery – £5.95 (Free on Orders Over £40)
Need it faster? Order before 10 PM for delivery tomorrow. This priority service is fully tracked to ensure your smile arrives safely and on time.
Standard Tracked Delivery – $4.95
Secure, fully tracked delivery arriving in 3–5 days. You will receive a tracking link via email to follow your parcel’s journey from dispatch to your door.
Next-Day Delivery – $7.95 (Free on Orders Over $50)
Need it faster? Order before 10 PM for delivery tomorrow. This priority service is fully tracked to ensure your smile arrives safely and on time.
Standard Tracked Delivery – €9.95
Secure, fully tracked delivery arriving in 2–3 days. You will receive a tracking link via email to follow your parcel’s journey from dispatch to your door.
Next-Day Delivery – €12.95
Need it faster? Order before 10 PM for delivery tomorrow. This priority service is fully tracked to ensure your smile arrives safely and on time.
Got Questions? Let’s Deliver the Answers 🚚
Once your order has been dispatched, you’ll receive an email containing your tracking link. Simply click the link for live updates on your parcel’s journey from warehouse to doorstep.
Alternatively, you can track your order anytime via the tracking page on our website.
We operate a network of fulfilment centres across the UK, US, and EU. Your order will always be dispatched from the country in which it was placed - ensuring faster delivery and a smoother experience.
Yes, your parcel will be delivered to the address provided at checkout. If you’re unavailable at the time of delivery, most of our couriers offer flexible options such as:
- Leaving it with a neighbour or safe place
- Collecting from a local pick-up point
- Scheduling a redelivery
You can coordinate these directly with the courier once your tracking link is live.
Our fulfilment team begins processing orders almost immediately to ensure the fastest possible delivery. While this allows us to dispatch quickly, it also means we can’t always guarantee edits or cancellations once an order is placed.
If you need to make a change, please contact us as soon as possible at help@mysweetsmile.com with the subject line ‘Urgent Cancellation’, and include your full order details.
At MySweetSmile, we’re proud to successfully deliver tens of thousands of orders each month with exceptional reliability - but on the rare occasion something goes wrong, we’ll make it right.
Our Delivery Promise means that if your order is lost in transit or doesn’t arrive, our Customer Experience Team will arrange a free replacement as quickly as possible.
Your satisfaction is our priority, and we’ll always ensure you receive the products you’ve paid for.
If you notice an error in your shipping address, please reach out to us at help@mysweetsmile.com as soon as possible.
If your parcel hasn’t yet been processed, we’ll do our best to correct it. Once an order has been dispatched, we recommend contacting the courier directly to explore possible changes.
If the parcel is returned due to incorrect details, we’ll contact you to arrange a refund (excluding delivery).
To avoid delays, always double-check your address before placing an order.
Still Need Help?
Our Customer Experience Team is here to support you. Get in touch, and we’ll respond within a few hours.