Delivery Information

Once your order has been dispatched you'll receive an email from us which will contain your tracking information. You can follow the link in this email to view live updates on the whereabouts of your order.

Yes of course, your parcel will be delivered to the address provided at the time of purchase. If you’re not home at the time of delivery, your parcel will be redirected to your local post office for counter collection.

We have a very fast turnaround of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed.

If you would like to edit or cancel your order please contact help@mysweetsmile.com with the subject ‘cancel’ and your order details as soon as possible. If your order has already been shipped, you can return this by following the steps here. 

Please contact help@mysweetsmile.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.